Delivery and returns
Printed and posted from Britain. Delivery is free.
How long it takes
Cards are usually printed and posted within two working days of ordering, then sent by Royal Mail. We will email you when your order is confirmed.
Where we deliver
The United Kingdom, at no charge. If you need a card sent elsewhere, write to us before ordering and we will tell you honestly whether it is practical.
If something is wrong
If a card arrives damaged, or is printed incorrectly, we will replace it or refund you — your choice. Reply to your order confirmation with a photo of the problem and we will sort it out. There is no form to fill in, and we do not ask for the card back.
Two things we cannot treat as faults, because they are limits of the process rather than mistakes: printed colours never match a backlit phone screen exactly, and we print your photograph as you framed it without retouching it, so a soft or dark photo makes a soft or dark card. Both are explained in full in our terms.
Cancellations
Each card is personalised with your own photograph and cannot be sold to anyone else, which makes it exempt from the usual 14-day cancellation right under regulation 28(1)(b) of the Consumer Contracts Regulations — the same rule that applies to anything made to order. This does not affect your rights if the item is faulty or not as described.
If you order by mistake, contact us straight away. If your card has not gone to print yet we will cancel and refund it.